Run mostly as a 2-day intensive, or over several 2 – 3hr modules, Utter Brilliance is a skillful ‘highlights blend’ of all other courses, covering the key elements of effective communication – presentation skills; team dynamics and leadership; assertiveness to dealing with ‘difficult situations. Participants gain much self-confidence as they master the art of relaxed, natural, impressive speaking in a variety of typical workplace situations, whilst learning to handle the thornier issues of conflict resolution, performance feedback, problem solving and motivation. The longer timeframe allows for practical skills learned to be put into practice.