Effective Performance Feedback
for Managers and Leaders
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Having to handle “difficult” feedback situations is one of the most challenging and important aspects of being a manager and leader. Setting up an environment and “team attitude” where communication flows easily and effectively; leading by example when it comes to giving and receiving both praise and criticism – these are the skills that define the effective manager and team- leader. This course provides participants with the skills to set up and/or implement a structured approach to Performance Feedback; to develop trust and rapport within the team; to handle typical awkward staff feedback situations assertively and with respect; to diffuse potential conflict; and to praise and motivate colleagues. |
Topics covered include:
- The Art of Effective Feedback
- How to Handle “Difficult” Situations… and People
- Performance Issues – Agreed Standards
- Barriers to Effective Feedback
- Setting the Scene – the Performance Interview
- Think Coach, Not Policeman
- Sharing Responsibility in Setting Goals & Objectives
- And If Not? –Cause and Effect
- The Importance of Praise
- Real-Life Role-Plays
- Listening Skills & Staying Open
- Inviting Feedback & Leading the Way – 360 degrees
- Motivation Techniques
- Coaching Skills
- Body Language & Non-Verbal Communication
- Assertiveness Skills
- Different Perspectives
… and any additional topics specifically requested by the participants
