Conflict Resolution & Negotiation
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Conflict is a part of Life. Whenever more than one person is involved in any situation for any length of time, personal boundaries start to rub up against each other, different perspectives and attitudes clash; conflict occurs; and the need for negotiation arises. Many people struggle with conflict, and it can split an organisation apart… yet conflict resolved effectively can become a tremendous catalyst for change and progress. |
Topics covered include:
- Why Conflict Occurs
- Setting the Scene - the Geography of Conflict
- How to Handle “Difficult” Situations… and People
- Valuing Differences – the Magic of Different Perspectives
- The Ball in the Paddock
- The Art of Effective Feedback
- The Dalai Lama approach
- Handling Anger – Theirs, and Our Own!
- How NOT to Take It Personally
- Accidental Competition
- Soft & Hard vs. Principled
- Breaking the Deadlock
- Body Language in Conflict
- Winners & Losers, and other old-fashioned ideas
- Negotiation vs. Bargaining
- Accidental Upsets – Cultural & Gender Differences
- Whose Anger Is It Anyway?
- Reflective Listening – tuning in
… and any additional topics specifically requested by the participants
