Coaching, Mentoring & Performance Feedback Skills
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Being an effective coach, a wise and trusted mentor, and skilled at provide balanced and effective feedback to staff and colleagues are all important aspects of being a manager and leader. This course provides participants with the skills to set up and/or implement a structured approach to both Coaching and Mentoring; to develop trust and rapport within the team; to handle typical staff feedback situations assertively and with respect; to set clear, achievable goals; and to praise and motivate colleagues. |
Topics covered include:
- Mentoring cf. Coaching – understanding the difference
- Why is Coaching Important?
- Performance Issues – Agreed Standards
- The Mentoring/Coaching Agreement
- Setting the Scene – the Coaching Discussion – Four Key Steps
- Solution-Focused Coaching – the OSKAR Framework
- Specific Coaching Skills
- Effective Listening
- Setting Goals & Objectives
- SMART Tasks Action Plan
- The 3 Levels of Mentoring
- Mentoring Case Studies
- The Art of Effective Feedback – getting “difficult” things said
- The Importance of Praise
- Real-Life Feedback Scenarios
- Situational Leadership – how it applies to mentoring & coaching
- Inviting Feedback & Leading the Way – 360 degrees
- Motivation Techniques
- Body Language & Non-Verbal Communication
… and any additional topics specifically requested by the participants
