Assertiveness Skills
Communicating Respect for Ourselves and Others
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Learning to communicate in an assertive way is a crucial step towards building rewarding relationships in all areas of our personal and professional lives. The key to Assertion is respect – respect for ourselves, and for the rights of other people. Participants will learn practical ways to say no, to handle criticism and how to demonstrate this "I'm OK, you're OK" approach in various problem-solving and conflict resolution situations. |
Topics covered include:
- The Three Ways of Relating – Passive, Aggressive & Assertive
- How to Say No – without feeling guilty
- Giving excuses and other tell-tale signs
- Personal Boundaries and Self-Respect
- Communication vs Talking – understanding the difference
- Using Body Language – and picking up what’s not being said
- Handling Criticism – even when it is unjustified
- Giving and Receiving Feedback
- “I “ rather than “You” – taking ownership of what we say
- The Importance of Self-Image –great ways to build self-esteem
- Reflective Listening
- Negotiation Skills – hard, soft vs. principled
- Don’t Give Concessions – Trade Them
- Influencing Skills – how to make requests that get results
- Sarcasm, Silence, and other forms of Aggression
… and any additional topics specifically requested by the participants
